Mag Mostafa
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Pros:
Initial Professionalism: The initial interactions were handled professionally, with clear communication about rental terms.
Property Listing: The property was accurately listed, and the initial viewing process was smooth.
Cons:
Lack of Support: The brokerage was not proactive in resolving disputes during the lease termination process.
Poor Communication: There was insufficient communication and follow-up during critical stages, such as the handover and deposit return.
Inadequate Mediation: The firm did not effectively mediate between myself and the landlord when issues arose, leaving me to handle disputes independently.
Overall, while the initial experience was positive, the lack of support during the lease termination process was disappointing. Improvements in client engagement and dispute resolution are needed.